IMPORTANT please ensure that you write your order number or postcode on any returns, without this we will not know who has returned the item and it will not be processed.

Non-faulty items must be sent back in their original unused condition within 14 days of the invoice date. Once received, we will offer an exchange or a full refund if required. CD's, videos, games and DVD's will not be accepted unless they are returned sealed. You will be required to pay postage when returning your exchange items to us.

Faulty items are dealt with individually. Goods are guaranteed against manufacturing defects and all will have to be inspected by us and some by the manufacturer before we can accept them as faulty. Please return your goods to us - once we are satisfied the goods are faulty we will offer a FREE, replacement, exchange or refund.